STAR-NAMING FAQ
YOU WISH TO CONTACT US
STAR NAMING & MORE
Everything you need to know about naming a star
YOUR ORDER
All the important questions about your order and the delivery
PAYMENT & BILLING
Frequently asked questions about payment & billing
Star Naming and more
A star naming allows you to name a star after a dear person. No matter whether for a wedding, birth, anniversary, or a sad occasion, the naming of a star is the perfect gift to remember a special moment in your or someone else’s life.
But you will not only receive a star naming certificate. Each star name will be entered into the prestigious International Star & Space Registry and the certificate will receive the original seal of the registry to guarantee the authenticity of the certificate.
First select the perfect star naming gift package. You can choose between 4 different options.
Secondly select the name for the star and the desired date. The name of the star can be any name you'd like. It can also be a fictional one ore even two names like Jeff & Claudia. The date can be freely choosen and won't affect the delivery date. It can be in the future or in the past. No matter which date you choose we will ship your order immediately.
After you successfully submitted all the relevant data you can lay back and wait for a great and unique gift. We will enter your star naming into the International Space Register and send you your documents as fast as possible.
You can give the star any name you like. It can also be a fictional one or even two names as Jeff & Claudia.
The date is the one with which your star gets registered. The date can be in the present, in the future, or in the past.
We always recommend picking a date with a special meaning like a birthday, anniversary, or a wedding day. The picked date doesn't have any influence on the purchase or the delivery. Even if the picked date is in the future, your star naming will still be prepared, shipped, and registered immediately after receipt.
All Star Namings will be registered into the International Space Registry. The International Space Registry is a non-governmental, private star registry, based in Germany and has one of the most prestigious star registration catalogues.
To discover your star, open the menu option „Star Register“ and enter your personal register number. The space registry planetarium takes you on a journey through the universe.
To find your named star in the night sky you can use a detailed star chart or our short instruction that comes with every order. Choose a suitable viewing location with as little light pollution as possible.
Please make sure you type in the whole registration number in capital letters. For example US1000UK.
Also note that it can take up to 72h until your star can be found in the register.
To use the Space Registry online planetarium please select the menu item "Star Register".
By entering your personal register code you get access to the online planetarium. A more detailed explanation can be found directly on the Registry website.
The size of our certificates is 8,27 x 11,69 inches or 210 x 297 millimetres, which is also known as DIN A4. All certificates will be printed on an exclusively selected premium paper and bears the official seal of the International Star & Space Registry.
Our supernova package offers you the possibility to select a star from a certain constellation.
If you want to name a very specific star, please contact our support.
A constellation is an area of the celestial sphere.
Constellations are typically grouped around asterisms, patterns formed by prominent, relatively bright stars that appear to be close to each other in the night sky.
These star patterns themselves are often mistakenly called constellations, whether they are famous asterisms like Orion’s Belt, the Big Dipper, or the Southern Cross, or less familiar patterns formed by stars visible to the naked eye and belonging to one of the 88 constellations.
There are also 12 Zodiac constellations. Zodiac constellations are constellations that lie along the plane of the ecliptic.
The ecliptic, or the apparent path of the Sun, is defined by the circular path of the Sun across the sky, as seen from Earth.
Source: Constellation Guide
Visible stars are visible with the naked eye from places with little light pollution. Bright and very bright stars are among the brightest and most exclusive stars in the night sky. They are even visible in cities with a lot of light pollution.
A binary system is one in which two stars orbit around a common centre of mass, that is they are gravitationally bound to each other.
You will find your individual registration number on your star naming certificate. By means of the registration number entered in the International Space Register your star can be clearly assigned to you. With the help of the registration number you can also discover your star in the Space Registry Online Planetarium.
Your star naming has no expiration date. Your star will be permanently listed in the International Space Register without additional costs.
Your Order
Just send us a message using the contact form on this page with your change request (e.g. change of delivery address). If you have mistyped your naming or dedication, we can change your certificate and the corresponding entry in the register free of charge. The requirement for this is that your certificate has not yet been printed. If your certificate has already been printed or your order is already shipped, we will have to charge a processing fee.
Not shipped yet:
You can cancel your order free of charge as long as your order has not been shipped.
Just send a short message to info@star-naming.com stating your name and order number. Please use the following subject line: "Cancellation request".
If you do not provide an order number, we cannot guarantee that your order can be cancelled in time.
Already been shipped:
If your order has already been shipped, we can no longer cancel it. Of course, you have the possibility to send your order back to us and you will receive a full refund of the purchase price after your order has been received back in our warehouse.
We ship all physical international orders via FedEx International Priority. Orders are usually delivered to you within 1-3 business days
You will receive your digital PDF documents in less than 24 hours, sent to the e-mail address you ordered with.
The digital edition only includes the delivery of the documents in digital form as PDF. The documents will be sent to you by email within 24 hours.
If you have not received an order confirmation, please check your spam folder again. In case you cannot find the order confirmation there either, please contact our Customer Happiness Support via the contact form on this page.
As promised on our website we offer a 100% refund policy.
Simply send back everything you ordered to:
Youvendo Gbr
Im Stöckacker 18
79224 Umkirch
Germany
Once we received everything back we will remove the star from the registry and refund the money to the given payment method.
For digital orders please contact our customer happiness support using the contact form on this page.
Payment & Billing
At the moment we offer the following payment methods:
Credit Card
Paypal
ShopPay
ApplePay
GooglePay
PayPal Express Checkout
amazonpay
If there are any problems with your payment, these are usually related to the bank of your payment method. Unfortunately, we have no possibility to help you in this case. Instead, you can contact your bank.
No! The price stated in the order confirmation is final. There will be no additional taxes or hidden fees for you.
Didn't find the answer to your question?
Then contact us directly!
